Service Adoption Framework for Office 365 and Teams

Introducing new collaboration tools to an organization is only half the battle; the real challenge lies in getting your team to actually use them. Without a structured strategy, software investments go underutilized and digital transformation initiatives fail. This text-only course guides you through the core phases of a proven service adoption framework to ensure your organization fully embraces Office 365 and Teams. You will learn how to align technology with business goals, manage organizational change, and sustain long-term user engagement. What you'll learn: Understand the foundational pillars of the service adoption framework and change management; Identify executive sponsors and build a champion program to drive organic peer-to-peer learning; Create targeted communication and training plans tailored to different user personas; Define key performance indicators (KPIs) to measure active usage and business value; Establish governance and security best practices to maintain a clean collaborative environment; Apply modern hybrid-work adoption strategies to support remote and distributed teams. The course begins with essential terminology and the core phases of change management before walking through practical scenarios for Office 365 and Teams. You will explore step-by-step methodologies to scale adoption from initial pilot groups to the entire enterprise. This course is designed for IT professionals, project managers, change management specialists, and business leaders who are new to service adoption. No prior experience with adoption frameworks is required. Start reading today to transform how your organization collaborates and works.