PickAClass · Trade & Service Professions · Retail & Sales Operations

Omnichannel Retail Operations

Understand how to integrate online and physical store operations for a seamless customer journey. Focuses on click-and-collect, in-store returns, and inventory synchronization.

Omnichannel Retail Operations

Salesforce OmniStudio and Vlocity Developer Fundamentals

Retail Strategy: Building an Omnichannel Business

Retail Supply Chain Management: Digital Transformation Fundamentals

Omnichannel Retail Strategy and Customer Experience Management

Integrating Social Messaging in Dynamics 365 Omnichannel

Entity Record Routing in Dynamics 365 Customer Service

Setup and Manage Omnichannel for Dynamics 365 Customer Service

Dynamics 365 Commerce: Setting Up Omnichannel Retail Channels

Chat Integrations with Dynamics 365 Commerce

Deploying Chat Widgets in Dynamics 365 Omnichannel

Configuring SMS Channels in Dynamics 365 Omnichannel Customer Service

Customer Service Integration with Dynamics 365 Omnichannel

Foundations of Dynamics 365 Commerce: Omnichannel Retail Basics

Optimizing Salesforce Solutions on Vlocity OmniStudio

Designing Low-Code Experiences with Salesforce OmniStudio

Designing Branching OmniScripts in OmniStudio for Managed Packages

Integrating External Data in OmniScript with FlexCards

Off-Platform Deployment with OmniStudio OmniOut

OmniStudio Internal Data Tools: DataRaptors and Integration Procedures

OmniStudio FlexCards: Integrating Internal Data Sources

OmniStudio Data Tools for External Data Integration

OmniStudio Flexcards: Designing, Building, and Publishing

Integrating OmniScripts with OmniStudio Data Mappers and Integration Procedures

Designing and Building Case Management OmniScripts in OmniStudio