Copilot Studio: Build Custom AI Agents and Assistants

Businesses today rely on custom AI assistants (Copilots) to streamline operations and enhance user support. Learning to build these agents is a crucial modern skill for technical and non-technical professionals alike. By the end of this course, you will possess the foundational knowledge needed to plan, construct, test, and launch functional AI agents using the intuitive environment of Copilot Studio. What you'll learn: * Understand the core architecture and components of a conversational AI agent built in Copilot Studio. * Design effective dialogue flows and handle complex user intents using topics and system entities. * Apply fundamental prompt engineering techniques to guide the agent's generative AI responses. * Configure Retrieval-Augmented Generation (RAG) patterns to connect agents to custom data sources and knowledge bases. * Practice integrating AI agents with external systems and basic automation workflows. * Learn best practices for testing, governance, and deployment of agents within an organization. This course begins with essential terminology and planning concepts before moving into practical, step-by-step instructions for building your first agent. We cover everything from initial setup to final deployment and maintenance. This course is designed for absolute beginners, including business analysts, product managers, and enterprise developers new to conversational AI. No prior coding experience is required. Start mastering the tools needed to bring custom AI assistants to life today.