Fantastic learning experience. The pace was perfect, and the examples really solidified the concepts. Big thumbs up!
Systematic Problem-Solving and Decision-Making
Learn structured frameworks to analyze complex workplace challenges, overcome cognitive biases, and confidently implement effective decisions.
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About this course
Course contents
6 modules · 30 lessons · 3h
1
Foundations and Problem Analysis
Learn how to correctly define a problem and identify its root causes.
- Beyond Intuition: The Systematic Method
Understand the difference between intuitive and structured approaches to problem solving.6 min - The Art of Defining the Problem
Learn how to isolate and describe a problem objectively.6 min - Framing: Contextualizing the Challenge
Understand how the framing of a problem influences its perception.6 min - The 5 Whys Technique
Apply a simple yet powerful technique for root cause analysis.6 min - The Ishikawa Diagram
Visualize cause-and-effect relationships through fishbone mapping.6 min
2
Generating Creative Solutions
Use structured techniques to expand the range of options.
- Structured Brainstorming
Overcome the chaos of ideas with clear rules for generating solutions.6 min - Introduction to Lateral Thinking
Challenge habitual logical patterns to find non-obvious solutions.6 min - The SCAMPER Technique
Use a checklist of action verbs to innovate existing solutions.6 min - Divergent vs. Convergent Thinking
Know when to open your mind to new ideas and when to start selecting them.6 min - Overcoming Mental Blocks
Identify and break down psychological barriers to creativity.6 min
3
Decision-Making Models and Styles
Choose the most appropriate decision-making approach for the context.
- Different Decision-Making Styles
Understand the differences between autocratic, consultative, and group decisions.6 min - The Rational Decision-Making Framework
Follow a step-by-step logical process to minimize error.6 min - Decisions in Complex Contexts
Adapt your style based on the urgency and complexity of the situation.6 min - The Vroom-Yetton Model
A tool to decide how much to involve the team in the process.6 min - Avoiding Analysis Paralysis
Recognize when you have enough information to take action.6 min
4
Mitigating Cognitive Biases
Recognize and neutralize judgment distortions.
- Introduction to Cognitive Biases
Understand why our brains take shortcuts that are often incorrect.6 min - Confirmation Bias
How to stop looking only for evidence that supports our thesis.6 min - Availability Heuristic
Avoid giving too much weight to the most recent or vivid information.6 min - Sunk Cost Fallacy
Learn not to persist in a wrong choice just because you have already invested in it.6 min - De-biasing Strategies
Practical techniques to force objectivity in judgment.6 min
5
Risk, Uncertainty, and Analytical Tools
Evaluate alternatives quantitatively and qualitatively.
- Risk vs. Uncertainty
Distinguish between what is calculable and what is unknown.6 min - The Risk Assessment Matrix
Map probability and impact to prioritize threats.6 min - Weighted Decision Matrix
Use numerical criteria to compare different solutions objectively.6 min - Cost-Benefit Analysis
Evaluate the economic sustainability of a decision.6 min - SWOT Analysis for Decisions
Evaluate the strengths, weaknesses, opportunities, and threats of a choice.6 min
6
Execution and Continuous Improvement
Transform decisions into actions and learn from the results.
- Planning Implementation
Define the operational steps to put the chosen solution into practice.6 min - SMART Goals for Success
Make expected results clear, measurable, and time-bound.6 min - Monitoring and KPIs
Establish indicators to understand if the solution is working.6 min - Feedback Loops and Self-Assessment
Create channels to receive information and evaluate your own performance.6 min - The PDCA Cycle for Improvement
Apply the Plan-Do-Check-Act method for constant optimization.6 min
The Resolution Dossier
Apply the entire systematic process to a real-world problem from your workplace or a provided scenario.
What you'll get
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Certificate of completion
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Lifetime access
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Phone or computer
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14-day refund
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Short & focused
3h of practical content
Certificate of completion
Every course you complete on PickAClass issues a credential like this — original, with its own code, verifiable by URL, and detailed about what was actually demonstrated.
Reviews (4)
Really enjoyed the approach here. It breaks down complex ideas into digestible chunks. Super helpful.
Good foundational material. I appreciated the structured approach, although I wish there had been a few more real-world case studies.
Loved this! The examples were super helpful and really solidified the concepts. I'm already thinking about how I can apply this.
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Frequently asked
What do I need to take this course? +
Just a phone or computer with internet. No installs, no special hardware.
How do I pay? +
By card via Stripe. We don’t store card details — Stripe handles them securely.
Can I get a refund? +
Yes — full refund within 14 days, no questions asked.
How long will I have access? +
Forever. Once you purchase, the course is yours to revisit anytime.
Will I get a certificate? +
Yes. On completion you'll receive a certificate you can add to your LinkedIn profile.
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