Google Workspace Troubleshooting for Administrators

Maintaining a smooth workflow for an entire organization requires more than just setting up accounts; it requires the ability to quickly identify and resolve technical roadblocks. As an administrator, your role is to ensure that communication and collaboration tools remain accessible and secure for every user. This course provides the foundational knowledge to step into a support role, teaching you how to navigate administrative tools and interpret system data to keep services running reliably. You will move from understanding basic configurations to managing complex service disruptions with confidence. What you'll learn: - Understand the fundamental structure and navigation of the Workspace Admin console. - Diagnose and resolve common delivery and configuration issues within Gmail and Calendar. - Manage file sharing permissions and storage synchronization problems within Drive. - Analyze audit logs to identify security risks and unauthorized access attempts. - Practice gathering technical data to effectively report complex issues to support channels. - Apply modern security best practices, including multi-factor authentication and zero-trust access basics. The course begins with essential terminology and administrative foundations before moving into specific troubleshooting scenarios for communication and collaboration tools. You will learn to use internal reporting tools and system logs to make data-driven decisions when resolving user issues. This course is designed for beginning administrators and IT support professionals; no prior experience with cloud administration is required. Start building your technical support and administration skills today.