Build AI Support Agents for Telegram and WhatsApp

Customer inquiries can quickly overwhelm small business owners and online store managers. Imagine having a tireless assistant that instantly answers routine questions directly in popular messaging apps. This text-based course guides you through building intelligent automated support agents for Telegram and WhatsApp. You will start with the fundamental concepts of artificial intelligence and learn how to connect these agents to your specific business data, ensuring they provide accurate, helpful, and context-aware responses to your customers. What you'll learn: - Understand the core terminology and basics of AI support agents. - Design automated text workflows for Telegram and WhatsApp messaging. - Apply fundamental prompt engineering techniques to guide agent behavior. - Build a structured knowledge base using basic Retrieval-Augmented Generation (RAG) concepts. - Configure context-aware responses to minimize AI errors and hallucinations. - Deploy text-based customer service solutions tailored to small business needs. The course begins with foundational AI definitions and gradually moves into practical, step-by-step written tutorials on structuring your business data and configuring your agents. You will read through clear explanations and apply the concepts through guided written exercises. Designed entirely for beginners, this course requires no prior programming or artificial intelligence experience. Start reading today to transform your customer support workflow with intelligent automation.