Configuring Licensing and Permitting Portals with Experience Cloud

Public agencies need efficient, user-friendly ways to process applications and connect with the community. Setting up a digital portal simplifies this relationship, making licensing and permitting accessible to everyone. In this text-based course, you will learn the step-by-step process of configuring a public-facing portal using Experience Cloud. You will transition from understanding basic portal architecture to deploying a functional, secure, and responsive system that constituents can easily navigate. What you'll learn: - Understand the foundational terminology and architecture of public sector portals. - Configure Experience Cloud templates specifically optimized for licensing and permitting. - Set up secure guest user access and constituent authentication flows. - Design intuitive application forms and submission pipelines for permits. - Apply modern accessibility and mobile-responsive design practices to your portal. - Manage and track submitted applications within the agency back-end system. You will start with core definitions and security concepts before moving into step-by-step configuration, form design, and launch preparation. Each module offers written walkthroughs and practical scenarios to reinforce your learning. This course is designed for beginners, public sector administrators, and implementation specialists, with no prior portal development experience required. Start reading today to transform how your agency interacts with the public.