PickAClass · Trade & Service Professions · Retail & Sales Operations

Retail Customer Service

Learn to provide exceptional customer experiences in a retail setting. Covers handling inquiries, resolving complaints, and building customer loyalty.

Retail Customer Service

Service Console Fundamentals for Customer Support

Essential Utility Operations for Customer Service

Optimizing Inbound Appointment Scheduling for New Clients

Design User-Friendly Appointment Booking Interfaces

Customer Consent Management and Privacy Best Practices

Preparing for a Customer Data Platform: Implementation Strategy

Contact Builder Foundations for Customer Engagement

Customer Journey Mapping Basics: Design Better Experiences

Agentforce Contact Center Foundations for Service Reps and Managers

Agentforce Contact Center: Customer Service Fundamentals

Retail Systems Integration for Modern Customer Experiences

Effective Customer Messaging in the Service Console

Agentforce for Customer Service in Consumer Goods

Agentforce for Consumer Goods: Customer Service Automation

Agentic Customer Service: Foundations of Agentforce

Agentforce for Customer Service and Telesales

Customer Service Administration and Service Innovations

Salesforce Service Cloud: Modern Service Components

Strategic Customer Business Planning for Modern Sales

Customer Business Planning Fundamentals for Sales Success

Managing Duplicate and Disconnected Customer Records

Modern Customer Service Strategies for Financial Services

Proactive Customer Support: Case Deflection and Alerting Strategies

Customer Service Case Resolution and AI Automation